We hope you love the item(s) you have purchased from us and are currently enjoying it (tag us in your Instagram story, we want to see)! We encourage you to reach out to us with any questions at info@cassine.ca before making your purchase so we can help ensure you have all the info you need. If for some reason you aren't satisfied with your item here are some options for returns.

 

Overview

Within 7 days of your purchase, we will refund your purchase, not including shipping. The item(s) can be brought in-store when we are open or shipped to our store, in which case the shipping cost will not be covered and proof of shipment will be required within 7 days of the item's arrival to you. Within 14 days of your purchase, we will refund your purchase in store credit. The item(s) can be brought in-store when we are open or shipped to our store, in which case the shipping cost will not be covered and proof of shipment will be required within 14 days of the item's arrival to you.

 

Return Shipping

Please email us at info@cassine.ca prior to proceeding with return shipping. If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs can be higher than what was originally charged. Items must be in original packaging and in their original state to be eligible for a refund. 

 

Final Sale Items

All ''pre-orders'', ''special orders'' and ''discounted items''  (i.e. All sofas & sectionals, items not in-stock...) are considered final sale. We do not accept returns due to size. Please measure accordingly before ordering. 

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Manufacturer Defects

Defects must be reported within the first 24hrs of receiving the item. If an item you received has a serious defect, please email pictures of the product and affected area to info@cassine.ca. Please note that natural materials such as wood, marble and handmade items can, in some cases, have inconsistencies in pattern or form which are expected and show the item's true origin. 

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Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: info@cassine.ca

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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